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The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
- Editore:
McGraw-Hill Education Ltd
- Collana:
- Schaum's Outline Series
- EAN:
9780071749589
- ISBN:
0071749586
- Pagine:
- 320
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Given unprecedented access to one of the most successful online retailers in the world, the bestselling author of The Starbucks Experience unveils the customer-experience strategies that have made Zappos the model of leadership success
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