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Voice of the Customer: Capture and Analysis
Capture and Analysis
- Editore:
MCGRAW HILL BOOK CO
- Collana:
- Six SIGMA Operational Methods
- EAN:
9780071465441
- ISBN:
0071465448
- Pagine:
- 416
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Voice of the Customer: Capture and Analysis
Demonstrates how Design for Six Sigma's statistical methods can be deployed to identify key customer needs and assess the cost of poor quality, design robust product to meet those needs, optimize product life cycles, and accurately validate their findings.
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