Total Quality Management
- Editore:
Pearson Education
- EAN:
9780132071192
- ISBN:
0132071193
- Pagine:
- 400
- Formato:
- Paperback
- Lingua:
- Inglese
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Descrizione Total Quality Management
Provides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated total quality management system.
Fuori catalogo - Non ordinabile
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