Terminal Chaos: Why U.S. Air Travel Is Broken and How to Fix It

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In total passenger miles, air travel has never been more popular. But as any frequent flyer knows, air travel problems are growing even fasterlong lines, lost luggage, overbooking, flight delays, and serious safety issues. And instead of doing something about it, the traveling public seems simply to be sitting down, buckling in, and allowing itself to be treated like sheep.