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Tele-Stress
Relief for Call Center Stress
- Editore:
Taylor & Francis Ltd
- EAN:
9781578200290
- ISBN:
1578200296
- Pagine:
- 124
- Formato:
- Paperback
- Lingua:
- Inglese
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Descrizione Tele-Stress
This book will help telephone professionals to: - Reduce on-the-job telephone stress - Enhance telephone communications skills - Build stronger customer relationships over the telephone - Learn practical, common sense telephone strategies that really work; Stress in call centers is a big problem. Calls from irate customers are the leading cause of Tele-Stress. This book provides common-sense strategies that work to cope, and the author explains what stress is, how if affects the body, and how to overcome it.
€ 32.00
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