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Synchroservice
- Editore:
IRWIN
- EAN:
9780786302451
- ISBN:
0786302453
- Pagine:
- 300
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Synchroservice
In Synchroservice!, Schonberger, teaming up with Edward M. Knod, Jr., targets leading-edge world-class excellence strategies for the service industry, giving you everything you need to design and execute a synchronized service strategy. Through practical advice gleaned from years of experience, the authors give you the insight to synchronize every aspect of your organization for improved customer service - and enhanced competitive advantage!
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