Sales Staffs Perception Toward Customer Relationship Management di Fantahunegn Anteneh Fantahunegn edito da Ks Omniscriptum Publishing
Alta reperibilità

Sales Staffs Perception Toward Customer Relationship Management

EAN:

9783659707841

ISBN:

3659707848

Pagine:
72
Formato:
Paperback
Lingua:
Tedesco
Acquistabile con o la

Descrizione Sales Staffs Perception Toward Customer Relationship Management

First and foremost, to enhance employees customer oriented behaviors, organizations have to develop an appropriate working environment for service in work, for instance, providing staff with the modern tools, and technology, customer satisfaction tracking and complaints management systems, inspirational leadership, and appropriate rewards systems. As a result of the previous supportive working conditions, organizations can ensure the required customer oriented behaviors of their employees. CRM cannot be successful even if the organizations enjoy the most advanced technology and adapt a customer oriented approach, unless the project is completely integrated. CRM success does not only require technological quality or systems, but it also requires an effective service concept as well as suitable operation procedures. Thus, the success of CRM implementation relies on the active involvement of the employees in the organization itself.

Spedizione gratuita
€ 38.26
o 3 rate da € 12.75 senza interessi con
Disponibile in 10-12 giorni
servizio Prenota Ritiri su libro Sales Staffs Perception Toward Customer Relationship Management
Prenota e ritira
Scegli il punto di consegna e ritira quando vuoi

Recensioni degli utenti

e condividi la tua opinione con gli altri utenti