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Revival: Re-organising Service Work: Call Centres in Germany and Britain (2002)
Call Centres in Germany and Britain
- Editore:
Taylor & Francis Ltd
- Collana:
- Routledge Revivals
- EAN:
9781138718418
- ISBN:
1138718416
- Pagine:
- 244
- Formato:
- Paperback
- Lingua:
- Inglese
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Descrizione Revival: Re-organising Service Work: Call Centres in Germany and Britain (2002)
This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.
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