Revival: Re-organising Service Work: Call Centres in Germany and Britain (2002) di Karen A. Shire, Ursula Holtgrewe, Christian Kerst edito da Taylor & Francis Ltd
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Revival: Re-organising Service Work: Call Centres in Germany and Britain (2002)

Call Centres in Germany and Britain

EAN:

9781138718418

ISBN:

1138718416

Pagine:
244
Formato:
Paperback
Lingua:
Inglese
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Descrizione Revival: Re-organising Service Work: Call Centres in Germany and Britain (2002)

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

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