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Remote Service Technology Perception and its Impact on Customer-Provider Relationships
An Empirical Exploratory Study in a B-to-B-setting
- Editore:
Gabler Verlag
- EAN:
9783834931009
- ISBN:
3834931004
- Pagine:
- 440
- Formato:
- Paperback
- Lingua:
- Tedesco
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Descrizione Remote Service Technology Perception and its Impact on Customer-Provider Relationships
Stefanie Paluch employs multiple qualitative methods to explore the perception of remote services and its impact on customer-provider relationships in USA, Germany and Sweden. She develops a comprehensive model about customers¿ holistic remote service experience and derives theoretical propositions that reflect main influence factors.
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