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The Quality Business
Quality Issues in the Smaller Firm
- Editore:
Taylor & Francis Ltd
- EAN:
9780415146081
- ISBN:
0415146089
- Pagine:
- 248
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione The Quality Business
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:* the relevance of formal quality standards such as BS 5750 to small firms* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management* interviews with a selected sample of over 150 owner-managers* detailed case studies of small firms* analysis of self-generated quality strategies* the variety of formal methods of quality control.
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