Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER!"Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills." -Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios