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Perceived Crowding
- Editore:
LAP Lambert Academic Publishing
- EAN:
9783659626968
- ISBN:
3659626961
- Pagine:
- 76
- Formato:
- Paperback
- Lingua:
- Tedesco
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Descrizione Perceived Crowding
The purpose of this book is to develop and test a conceptual model that examines the mediating role of emotional dissonance in the relationship between perceived crowding and emotional exhaustion. The model also examines emotional exhaustion as a mediator of the impact of emotional dissonance on service recovery performance, turnover intentions, and absenteeism. In this work, data were collected from ground staff members and their supervisors in a low cost airline company in Turkey. The previously given relationships were tested through structural equation modeling.
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