Organizational Communication and Technology

This book examines Information and Communication Technology (ICT) use in workplace environments in Norway and the United States. Despite the appropriateness and timeliness of the World Wide Web and Internet as topics of study today, little is known about how people actually use a full range ICTs in naturalistic settings. This investigation primarily addresses the following research question: How do workers use ICTs to meet business objectives when a full array of ICTs is available to them? The data, targeting high-end ICT users, includes 72 semi-structured, in-depth individual interviews-36 in the U.S. and 36 in Norway. A Grounded Theory approach was chosen for its ability to generate descriptive and explanatory accounts of contemporary organizational ICT-use behavior by advanced users.