Cisco's IT as a Service (ITaaS) Framework

The IT as a Service (ITaaS) Framework-based on the work pioneered by Cisco's own global IT organization-is a proven model for transforming to an end-to-end Services Organization, and shifting the underlying culture of the IT organization as a foundation for Fast IT. Now, the developer of the ITaaS framework provides readers with an in-depth guide ensuring that Services Transformation achieves the intended value outcomes of establishing IT as a trusted adviser to the business, and operating IT like an agile, competitive, and cost-efficient business within a business.