Impact of Conflict on Attrition: Managing Methods by the IT Employees'

The IT industry has transformed India from an agro economy to knowledge based economy. It has created many employment opportunities resulting in increased employee attrition. This book underlines identification & resolution of various conflicts as a vital tool for employee retention. Findings showed that gender balance, good HRM practices, work value & ethics are likely to be more creative, more productive sending positive signals within group & outside. Factors like integration & goal setting, work atmosphere, work & family conflict, odd working hour, health/ occupational issues, labour welfare & retrial benefits, have major effect on attrition rate. The organisational environment must have a mix of culture, values, company reputation, quality of people in the organisation, career growth & skill development, leading technologies and trust. In addition, the process of hiring needs to include ¿psychometric profiling¿ and ¿boomerang hiring¿. For a congenial work environment, efficient managers, supportive co-workers, challenging work, involvement of employees in decision-making, clarity of work, responsibilities & recognition are some resolutions to cut down attrition rate.