How do quality metrics influence the price of an outsourcing contract? di Marina Velikova edito da LAP Lambert Academic Publishing

How do quality metrics influence the price of an outsourcing contract?

EAN:

9783659821905

ISBN:

365982190X

Pagine:
72
Formato:
Paperback
Lingua:
Tedesco
Acquistabile con o la

Descrizione How do quality metrics influence the price of an outsourcing contract?

The focus of this research is on a particular case in which Company B is performing outsourcing services for Company A, a telecommunication company with a considerable bargaining power, in terms of size, over the vendor company. Company A is outsourcing particular segments of its corporate customer service department. Among the reasons for this decision are also the process and quality improvement. When considering the quality measurement and the monitoring policies in this relationship, the measurements applied fall into the classic time related parameters. However, the main challenge mentioned by both companies¿ representatives is measuring the end customer satisfaction.

Fuori catalogo - Non ordinabile
€ 34.31

Recensioni degli utenti

e condividi la tua opinione con gli altri utenti