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The Hidden Tier Of Social Services
Frontline Workers' Provision Of Informal Resources In The Public, Nonprofit And Private Sectors
- Editore:
Cambridge University Press
- EAN:
9781009101370
- ISBN:
1009101374
- Pagine:
- 75
- Formato:
- Paperback
- Lingua:
- Inglese
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Descrizione The Hidden Tier Of Social Services
"Introduction This Element addresses a hidden tier of public services: informal practices of frontline workers, with particular attention to the personal resources the workers provide to their clients. These are resources that go above and beyond formal role requirements and are given at the expense of their own capital. Such practices are enacted within the contemporary changing environment in public administration, in which workers are developing new coping strategies"--
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