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Great Customer Service on the Telephone
- Editore:
Amacom
- Collana:
- Worksmart Series
- EAN:
9780814477953
- ISBN:
081447795X
- Pagine:
- 96
- Formato:
- Paperback
- Lingua:
- Inglese
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Descrizione Great Customer Service on the Telephone
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone -- from salesperson to manager to secretary -- how to treat it as a service tool that directly impacts on company profits.
€ 11.52
Disponibile in 10-12 giorni
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