Gower Handbook of Call and Contact Centre Management
- Editore:
Routledge
- EAN:
9780566085109
- ISBN:
0566085100
- Pagine:
- 368
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Gower Handbook of Call and Contact Centre Management
Business Hardbacks - Sales, Marketing and Customer Service A Contact Centre is fundamentally all about customers. The people, processes and technologies employed are all there to create powerful and memorable moments of truth - moments that make a difference between losing a customer and winning customers' hearts and minds.
Fuori catalogo - Non ordinabile
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