Exits, Voices and Social Investment
Citizens' Reaction To Public Services
- Editore:
Cambridge University Press
- Collana:
- Theories Of Institutional Design
- EAN:
9781107022423
- ISBN:
1107022428
- Pagine:
- 208
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Exits, Voices and Social Investment
Public services are used by everyone. Dissatisfied consumers can either voice their complaints, or exit. Using survey evidence from the UK, this book examines how people's investment or stake in their communities affects their choice to exit or voice and the implications for the provision and quality of public services.
Fuori catalogo - Non ordinabile
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