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The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
Managing Emotions, Trust, and Control to Win Your Customer's Business: Managing Emotions, Trust, and Control to Win Your Customer's Base
- Editore:
McGraw-Hill Education - Europe
- Collana:
- Business Books
- EAN:
9780071809931
- ISBN:
0071809937
- Pagine:
- 240
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business
Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.
€ 30.40€ 32.00
Risparmi:€ 1.60(5%)
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