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Customer Centered Reengineering
- Editore:
IRWIN
- EAN:
9780786302987
- ISBN:
0786302984
- Pagine:
- 240
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Customer Centered Reengineering
Typical business process reengineering addresses the needs of business systems, not customers. This helpful guide corrects that deficiency by offering a customer-driven approach to reengineering--essential for organizations wanting to develop and increase customer loyalty. Foreword by Karl Albrecht, author of Service America!
€ 28.02
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