Customer Acceptance of Water Main Structural Reliability
- Editore:
American Water Works Association
- EAN:
9781583213926
- ISBN:
1583213929
- Pagine:
- 263
- Formato:
- Paperback
- Lingua:
- Inglese
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Descrizione Customer Acceptance of Water Main Structural Reliability
This book reports on an evaluation approach for utilities to use to assess customer perceptions, attitudes, and expectations for water system reliability; their tolerance to service disruptions and construction impacts; and their willingness to pay for expected levels of service. Strategies discussed include methods for assessing customers? perceptions and expectations, costs of infrastructure strategies, how to incorporate external costs, and a plan to communicate with customers.
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