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Cruise Management
Information and Decision Support Systems
- Editore:
Gabler Verlag
- EAN:
9783834932723
- ISBN:
3834932728
- Pagine:
- 264
- Formato:
- Paperback
- Lingua:
- Tedesco
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Descrizione Cruise Management
Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators¿ back-offices and for cruisers¿ consumption experiences. This book documents the proceedings of the 1st e-Cruising Conference (Bremerhaven, Germany), which was aimed at discussing the possibilities and applicability of ICTs and mobile services in various aspects of cruise operations. Following a rigorous double-blind review, the best papers were chosen to be incorporated in this volume.
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