Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business
- Editore:
CRISP PUBN
- Collana:
- Crisp Small Business & Entrepr
- EAN:
9781560523628
- ISBN:
156052362X
- Pagine:
- 214
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Crisp: Owning and Operating a Service Business Crisp: Owning and Operating a Service Business
This book teaches the four-step process for controlling service supply and demand; why you should make it easy for customers to complain; how to obtain helpful feedback from customers; how to develop a service blueprint to enhance customer service; how to close the gap between customer expectations and their perceptions, and more.
Fuori catalogo - Non ordinabile
€ 16.60
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