COMMUNICATING ABOUT DIFFERENCES: UNDERST

Differences between people are inevitable. Unfortunately, these can sometimes evolve into a serious conflict, drag on, or remain unresolved. Because the world shows up differently for each of us, leading to individual interpretations as to what is occurring, it is important to skillfully discuss differences with confidence and competence. In a concise reference manual, Carl Welte relies on his experience as a successful entrepreneur and leader to share a roadmap that helps others become more effective in communicating when it is important to understand or be understood. After laying out the basic elements of the communications process and discussing valuable aspects of communication, Welte provides valuable concepts and structures that prompt a deeper appreciation for different points of view and teach how to effectively listen and speak to increase communication effectiveness. Included are exercises and strategies that enhance the learning experience. Communicating about Differences is a guide that provides strategies, concepts, and tools to help you have genuine, productive conversations despite contradictory points of view. "Carl is a 'boots on the ground' strategist. He is an expert in his field and articulates his experience and wisdom with the goal of implementation at the forefront. Concise and practical, Carl's approach will take you farther than you ever expected in concrete and measurable applications." -Mary O'Mara, Executive Director, MarinLink