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Antony, J: Understanding, Managing and Implementing Quality
Frameworks, Techniques And Cases
- Editore:
Routledge
- EAN:
9780415222716
- ISBN:
0415222710
- Pagine:
- 256
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione Antony, J: Understanding, Managing and Implementing Quality
This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
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