Agency-Based Program Evaluation: Lessons from Practice [With Measuring Performance Human Service Programs 2/E]

We offer these texts bundled together at a discount for your students. Stephen A. Kapp, Agency-Based Program Evaluation: Lessons From Practice This text aids both students and practitioners in articulating the elements of program evaluation, deepening their understanding of the contextual issues that surround and shape an evaluation. Authors Stephen A. Kapp and Gary R. Anderson offer readers details on the application of useful and accepted evaluation methods. It also shows readers how to make sound decisions in balancing techniques and strategies with the realities of the agency environment. Lawrence L. Martin, Measuring the Performance of Human Service Programs, Second Edition  Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures-numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction-this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.