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The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
- Editore:
McGraw-Hill Education Ltd
- Collana:
- Business Books
- EAN:
9780071548335
- ISBN:
0071548335
- Pagine:
- 224
- Formato:
- Hardback
- Lingua:
- Inglese
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Descrizione The New Gold Standard
When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company's success and customer service innovations. It is intended for executives and managers at all levels.
€ 23.70
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