Excuse Me: The Survival Guide to Modern Business Etiquette

"A must-read for anyone just starting out or serious about their career mobility. This book is a wonderful and comprehensive reference that covers all the fundamentals for success in today's business environment, and the bite-sized reminders at the end of each chapter are a real plus. I would encourage managers to make it required reading for all new hires as part of the onboarding process. Thank you, Rosanne Thomas--for taking the guesswork out of dozens of puzzling situations, and for reminding me how small things lead to lasting impressions."-- Barbara B. Brooks, Learning and Talent Executive; held senior positions at Prudential, MetLife and UBS/Paine Weber "As someone who has spent his career in the field of technology, I know firsthand that technical skills alone are not enough to ensure success--interpersonal skills are at least as important. In Excuse Me, Rosanne Thomas shows 21st-century professionals how to combine technical and social skills to reach their greatest potential. Both entertaining and full of practical advice (and including real-life cautionary tales), Excuse Me is a valuable read for professionals at any stage of their career."-- Kurt DelBene, Executive Vice President, Corporate Strategy and Planning, Microsoft "This is a must-read for any leader looking to take their performance to the next level. Rosanne Thomas's gifted use of stories to share teachable moments is combined with practical, usable advice and guidance. She provides a 360-degree lens on modern business etiquette, giving advice, for example, on both facilitating a flawless meeting, and your obligations in attending a meeting."-- Penelope Conner, Chief Customer Officer, Eversource Energy "Excuse Me is a must-read for anyone looking to succeed in the diverse 21st-century workplace. Through sharing her 20+ years' experience in the field of business etiquette, Rosanne Thomas has created an interesting and insightful guide that will prove useful to all." --Jacqueline A. Wilbur, Management Consultant, formerly Executive Director at MIT Sloan School of Management