Defeat the Drama!: Strategies to Get Your Team Fueled, Focused and Fired Up for Great Service

Drama in the workplace comes in many forms, and most of us recognize it when we see it: feuding co-workers, employees who bring life issues to work, inconsistent expectations among departments, top performers resenting colleagues who skate by. Author and expert coach Kirsten Ross uses the term drama broadly to describe anything that shifts an employee's focus away from where it should be, on your customers and business mission. As a leader, you can create a culture that is aligned with your mission and free of drama. Defeat the Drama! empowers you to do exactly that, with practical, inspiring steps to build a mission-focused team. If you're ready to take your business to the next level, and create a service-oriented culture, Defeat the Drama! is the dynamic, supportive tool you've been looking for. "Kirsten's ability to clearly and quickly identify roadblocks to success...has made a powerful difference for McKinley. She is an expert at guiding leaders through the most difficult and pervasive challenges." ~ Karen Andrews, Chief Administrative Officer, McKinley and Assoc., Inc.