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| € 15.72 € 13.36 It's taken as gospel that superior service leads to higher profits and faster growth. The Internet has changed how customers both shop and... € 12.21 € 10.38 Many businesses have customers who admire them, but only an elite few have true advocates--fans who rave about them to anyone who will...
€ 23.15 € 19.68 Previously published under title: Ultimate question. € 19.11 A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call...
€ 17.92 Based on 20 years of experience and a number of different retail businesses, the author presents a guide through the journey to make a... € 31.38 € 26.67 Do you dream of the perfect sales organization?In this organization, where information moves freely between all areas, your Customer...
€ 8.69
€ 16.47 € 14.00 In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever....
€ 24.47 € 20.80 "Beyond the Familiar" offers a practical framework to help companies achieve long-term organic profit growth. It focuses on actionable... € 17.62 € 14.98 How do you keep your customers coming back-and get them to bring others? If you need the best practices and ideas for making yourcustomers...
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1. € 36.19 € 34.38 | 2. € 30.42 € 25.86 | 3. € 34.93 € 29.69 | 4. € 31.10 € 26.43 | 5. € 19.20 | 6. € 21.74 | 7. € 13.31 € 11.98 | 8. € 18.60 € 15.81 | 9. € 22.00 € 18.70 | 10. € 10.93 € 9.29 |
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