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| € 24.87 € 21.14 In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. This... € 20.93 Have you been Saturnized? Many people can make that claim thanks to the company's renowned style of conducting business, which keeps their...
€ 25.07 The stories in this book--all true--illustrate not just a single solution to call center managers' most common problems, but many solutions... € 20.45 Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor...
€ 25.43 A call center is not just the technology, the people, or the customers; it's all three, and more. It's the core of a business's customer... € 18.85 A practical guide to implementing the one-to-one marketing principles that Don Peppers and Martha Rogers have made famous throughout...
€ 66.98 Total Customer Satisfaction reports on the breakthrough methods used by award winning hospitals and health care organizations to achieve... € 92.12 Most managers have recently moved from being in a seller's market to competing in a buyer's market-consequently needing to change their ways...
€ 25.24 € 21.45 A nationally syndicated columnist and sales trainer shows how to convert "satisfied" customers into "loyal" customers. Includes real-world... € 41.28 We hear it over and over again: Business has evolved into a customer-oriented, relationship-based, technology-driven competitive battle...
€ 45.29 Praise for Mike Russill, Vice-President, Retail, Sunoco Inc. Catherine Neville, President, Quality Management Institute Dan Plashkes,... € 25.72 Continuing Merritt's "Taking Control" series, this book offers businesspeople a practical guide to improving their customer service...
€ 28.36 "Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire... € 11.61 This book can help you and your organization go beyond customer service to retain and satisfy established clientele. Within this self-study...
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Carrello
€ 12.54 € 10.66
€ 91.45
€ 11.38
€ 22.39 € 19.03
€ 158.09
€ 158.03