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| € 47.01 While the concept of global account management (GAM) is not new, there are numerous differences (both subtle and overt) between it and the... € 114.96 The 'Caterer and Hotelkeeper Guide to Customer Service Skills CDRom' is an invaluable tool to ensure customer satisfaction and consideration...
€ 37.04 Drawing from successful examples of customer equity in a variety of industries, the authors provide a unifying framework and practical tools... € 20.03 Full of leading-edge thinking, insight, and advice, this title was winner of the Global Business Book Award. Christensen shows managers the...
€ 61.97 Companies need a new approach" customer relationship management, or CRM" to leverage the Web's unique strengths for capturing and publishing... € 32.99 Electronic Customer Care (ECC) ist seit Erscheinen der zweiten Auflage ein Bestseller f r Softwareanbieter geworden. Unter dem Begriff...
€ 37.23 Leverage people, processes, activities, information, and technologies to... Acquire new, more profitable customers Build long-term customer... € 83.03 This guide provides a template for integrating Voice Of The Customer into the fuzzy front end of the commercialization process. It explores...
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Carrello
€ 12.54 € 10.66
€ 91.45
€ 11.38
€ 22.39 € 19.03
€ 158.09
€ 158.03