Beauty Queen

Inside the Reign of Avons Andrea Jung. Former Avon VP Deborah Himsel uses Jung\'s story as a case study for two timeless leadership questions: What makes great leaders great? And what makes them fail? She explores both Jung\'s early years of success as well as the combination of missteps that led to her downfall, including her failure to nurture Avon\'s direct selling channel, the erosion of trust that occured as a result of of frequent decision reversal and her ignorance of operational details.